Shipping & Delivery

We appreciate your business and want to make sure your Laine Collections order arrives safely and as quickly as possible. Please review the information below before placing your order.

PROCESSING TIME — WHEN WILL MY ORDER SHIP?

All orders are processed, verified, and shipped within 1–3 business days or sooner.

Processing times do not include weekends or holidays. During holidays, promotions, launches, or periods of high order volume, processing may take longer.

Once your order has shipped, you will receive a shipping confirmation email or text message with your tracking information.

Please note: A shipping confirmation means your shipping label has been created and your order is being prepared for carrier pickup. Tracking information may take up to 48 hours to update.

SHIPPING ADDRESS

Please make sure your shipping address is entered correctly and completely at checkout. We recommend double-checking your apartment, suite, unit number, ZIP code, and any other address details before submitting your order.

If we are unable to verify your shipping address, our Customer Care Team may contact you to resolve the issue. If we are unable to reach you after multiple attempts, your order may be canceled and your payment refunded.

Need to Correct Your Address?

If you realize that you entered an incorrect shipping address, please contact us as soon as possible at info@lainecollections.com.

If your order was placed during the weekend, please contact us first thing Monday morning.

We will do our best to update your shipping information before your order ships. However, once an order has been processed or shipped, we may be unable to make changes.

Laine Collections is not responsible for orders shipped to an incorrect address provided by the customer at checkout.

HOW MUCH IS SHIPPING?

Shipping costs are automatically calculated at checkout before you submit your payment.

Shipping fees are non-refundable, except where otherwise stated in our Return Policy.

If a package is refused or returned because it was unclaimed or the shipping address was entered incorrectly, the customer may be responsible for the original shipping charges and any applicable return shipping costs.

U.S. SHIPPING

We currently ship U.S. orders using USPS and other available shipping services displayed at checkout.

All shipments include tracking.

Estimated carrier transit times begin after your order has been processed and shipped:

• USPS Priority Mail: Approximately 2–3 business days

• USPS Ground: Approximately 2–5 business days

These are carrier estimates and are not guaranteed delivery dates. Transit times may be longer during holidays, severe weather, or other carrier delays.

INTERNATIONAL SHIPPING

International orders are shipped using the available international shipping service selected at checkout.

Estimated transit time for USPS Priority International is approximately 7–14 business days after your order has shipped.

International delivery times may vary depending on customs processing, the destination country, holidays, weather, and the local carrier.

Customers are responsible for any applicable customs duties, taxes, or fees charged by their destination country, unless otherwise stated at checkout.

HOW CAN I TRACK MY ORDER?

Once your order ships, you will receive an automatic shipping confirmation email or text message containing your tracking information.

Please allow up to 48 hours for tracking information to update after your shipping confirmation is received.

Your tracking information will allow you to monitor your package as it moves through the carrier's system and until it is delivered.

I PLACED AN ORDER BUT DID NOT RECEIVE A CONFIRMATION

An order confirmation email or text message should be sent shortly after your order is successfully placed.

If you do not receive your confirmation within 10 minutes, please:

1. Check your spam, junk, or promotions folder.

2. Confirm that you entered the correct email address or phone number.

3. Contact us at info@lainecollections.com if you still cannot locate your confirmation.

MY PACKAGE SAYS "DELIVERED," BUT I DON'T HAVE IT

If your tracking information shows that your package was delivered but you cannot locate it, please:

• Check your mailbox, front door, porch, garage, or other delivery locations.

• Ask household members or neighbors if they received the package.

• Contact your local post office or shipping carrier as soon as possible.

The carrier may be able to provide additional delivery details or assist you with filing a claim.

Once a package has been confirmed as delivered by the carrier, Laine Collections is not responsible for packages that are lost, stolen, or misplaced after delivery.

MY ORDER SAYS SHIPPED, BUT I RECEIVED A REFUND

If your order contains multiple items and one or more items become unavailable before shipment, we may ship the available items and issue a refund for the unavailable item(s) to your original form of payment.

You will receive a notification if an item from your order is refunded.

DAMAGED ITEMS

If your order arrives damaged, please contact us at info@lainecollections.com before returning the item.

Please include:

• Your order number

• A description of the damage

• Clear photographs showing the damage

• Photographs of the packaging, if applicable

Our Customer Care Team will review the information and contact you with the next steps.

ORDER CANCELLATIONS

Orders may begin processing shortly after they are placed. Because of this, cancellation requests must be submitted as soon as possible.

Once an order has been processed or shipped, we may be unable to cancel it.

Please contact info@lainecollections.com immediately if you need assistance with an order cancellation.

IMPORTANT DELIVERY NOTICE

While we work hard to process and ship orders promptly, carrier delays can occasionally occur.

Laine Collections is not responsible for delays caused by the shipping carrier, weather, holidays, customs, incorrect addresses provided by the customer, or circumstances beyond our control.

Please use the tracking information provided with your shipment for the most current delivery updates.

Thank you for choosing Laine Collections.