Return Policy

                                           CUSTOMER CARE HOURS
                                       Monday-Friday 8AM - 5PM CST
                                          info@lainecollections.com
UPDATE PLEASE READ!
 **NO REFUNDS**

PLEASE READ CAREFULLY OVER OUR ITEMS DESCRIPTION, AS SOME ITEMS CONTAIN NO STRETCH**

AS OF June 1st THERE WILL BE A 10% RESTOCK FEE FOR ALL RETURNS.

We offer EXCHANGES ONLY in perfect condition of the same item ONLY if the item is in stock. ANY WORN OR DAMAGED ITEMS WILL NOT BE ACCEPTED.
 
You may exchange merchandise within 3 business days of receipt of purchase.
 
The shipping and handling fees are non-refundable.
 
Since many of our items are limited quantities, we may occasionally sell out of an item. If this happens, we will notify you via email. If an item is out of stock, there can be no exchange or return under any circumstances.
 
Laine Collection does not provide pre-paid return labels. You will be responsible for covering the shipping cost to return.
 
 
We DO NOT accept exchanges on any white items, t-shirts, swimwear, bodysuits, leggings, or accessories/bags. All items are thoroughly inspected before leaving our facility, our company will not send customers any damaged items. **PLEASE NOTE THAT ANY SALE OR DISCOUNTED ITEMS ARE FINAL SALE!**
 
(Any custom looks are FINAL SALE)
 
Please email us FIRST to initiate a return. We will not take NO DM about a return. Please DO NOT return any merchandise to our facility without speaking to someone from our sales team and receiving certified confirmation. Once approved by a sales representative, we will provide you with a return address to send your return to. Any packages returned to our facility without notice or approval will be refused. Please note that the customer is responsible for any and all return shipping costs.
 
ORDER PROCESSING:
All orders are processed, verified, and shipped within 2-4 business days or sooner.
 
We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.
 
ORDER CANCELLATIONS
 
Once an order is placed, it can not be canceled. Discount codes can not be manually applied to an order. Please read all the descriptions and check your order before submitting them.
 
FINAL SALE ITEMS
 
All items purchased during a sale period or using any discount code are considered Finale Sale and can not be returned for store credit or exchange.
 
DEFECTIVE, INCORRECT, OR MISSING ITEMS
 
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective or incorrect, or you believe that you are missing an item: please email info@lainecollections.com within 2 days of delivery. Include a photo and description of the issue along with your order number to ensure a speedy resolution. Please allow 48-72 hours for a response.