Return & Exchanges Policy

At Laine Collection, we want you to feel confident when shopping with us. Please review our Return & Exchange Policy carefully before placing your order.

RETURN WINDOW

Eligible items may be returned for store credit within 14 days of delivery.

Customers must initiate a return request within 5 days of the package being delivered. Return requests initiated after the 5-day period will not be accepted.

Once your return request has been initiated and approved, the merchandise must be returned within the applicable 14-day return period.

Laine Collection does not issue refunds to the original form of payment. Approved eligible returns are issued as store credit only.

RETURN ELIGIBILITY

To qualify for a return, merchandise must be:

  • Unworn and unwashed

  • Free from makeup, stains, perfume, smoke, odors, or other signs of wear

  • In its original condition

  • Returned with all original tags attached, when applicable

  • Neatly folded and returned in its original protective plastic packaging, when applicable

Items that do not meet our return requirements may be denied or subject to a reduction in store credit.

RETURN PACKAGING & CONDITION

Items should be returned in the same condition and manner in which they were received.

Please fold merchandise neatly and place it back inside its original protective plastic packaging when applicable.

If merchandise is returned without its protective plastic packaging, balled up or improperly packaged, or in a condition that affects our ability to resell the item, you will receive only 50% of the item's original purchase value in store credit.

Please take care when preparing your return. Items should be sent back the same way they were received.

RESTOCKING FEE

A 10% restocking fee will be deducted from the store credit amount for all approved returns.

If an item qualifies for only 50% store credit because of its returned condition or packaging, the applicable restocking fee will be deducted from that reduced store-credit amount.

SHIPPING COSTS

Original shipping charges are non-refundable, as shipping costs are incurred when your order is shipped.

Customers are responsible for all return shipping costs unless the return is the result of an error made by Laine Collection.

Laine Collection is not responsible for return packages that are lost or damaged in transit. We recommend using a trackable shipping service and keeping your tracking information until your return has been processed.

UNCLAIMED, INCORRECT ADDRESS & RETURNED PACKAGES

Laine Collection is not responsible for packages that are unclaimed, refused, undeliverable, or returned due to an incorrect or incomplete shipping address provided at checkout.

Please carefully review your shipping information before submitting your order.

If a package is returned to Laine Collection for any of these reasons, the customer will be responsible for all applicable reshipping costs before the order can be shipped again to the correct address.

Original shipping charges are non-refundable.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items are Final Sale and cannot be returned or exchanged:

  • Bodysuits

  • Sets sold with bodysuits

  • Swimwear

  • Basic Wear

  • White items

  • Masks

  • Sets sold with masks

  • Undergarments

  • Shapewear

These items are not eligible for returns, exchanges, or store credit.

SALE & FINAL SALE ITEMS

All sale and Final Sale items are final and are not eligible for return, exchange, or store credit.

An item or order is considered Final Sale if:

  • The item is marked Final Sale or purchased from a sale or clearance section.

  • The order is placed using a discount code of 30% or more.

  • The order is placed during a Black Friday or Cyber Week promotion.

  • The purchase is a gift card.

Final Sale purchases cannot be returned or exchanged and are not eligible for store credit. No exceptions.

STORE CREDIT

Laine Collection does not offer refunds to the original form of payment for eligible returns.

Once an eligible return has been received, inspected, and approved, the appropriate store credit will be issued after any applicable restocking fees or other deductions outlined in this policy.

Store credit may be used toward a future purchase with Laine Collection.

EXCHANGES

We do not offer direct exchanges.

If you need a different size or style, you may return an eligible item in accordance with this policy and use your issued store credit toward a new purchase.

Availability of another size, color, or style is not guaranteed.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged or an incorrect item, please contact us at info@lainecollections.com as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the merchandise

  • Photos of the packaging, if applicable

Please do not return a damaged or incorrect item before contacting us.

Our Customer Care Team will review your request and provide instructions regarding the next steps.

BEFORE YOU ORDER

Please carefully review all product descriptions, sizing information, size charts, fabric details, photos, fit information, and available product videos before completing your purchase.

We provide this information to help you select the appropriate size and style.

Some merchandise may have little to no stretch, so please pay close attention to the individual product details before selecting your size.

If you have questions regarding sizing, fit, or a product before purchasing, please contact our Customer Care Team.

Customer Care Hours:
Monday–Friday, 8:00 AM–5:00 PM CST

Email: info@lainecollections.com

Thank you for choosing Laine Collection. We truly appreciate your business and support. 🤎