Frequently Asked Questions

We’re here to make your Laine Collections shopping experience as easy as possible. Find answers to some of our most frequently asked questions below.

ORDERS & SHIPPING

How long does shipping take?

Most orders are processed and shipped within 1–3 business days.

Once your order has been shipped, U.S. orders typically arrive within approximately 2–5 business days, depending on the shipping method and carrier.

Please note that delivery times are estimates and may be longer during holidays, promotions, or periods of high order volume.

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How can I track my order?

Once your order ships, you will receive a shipping confirmation email or text message with your tracking information.

Please allow up to 48 hours for tracking information to update.

Can I change my shipping address?

If you entered an incorrect shipping address, contact us as soon as possible at info@lainecollections.com.

We will do our best to make changes before your order ships. Once an order has been processed or shipped, we may be unable to make changes.

Do you offer pickup options?

No. Laine Collections does not currently offer local pickup.

All orders are shipped through our available shipping carriers to the shipping address provided at checkout.

RETURNS & EXCHANGES

What is your return policy?

Eligible items may be returned for store credit within 14 days of delivery.

Items must be unworn, unwashed, free from signs of wear, and have all original tags attached.

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Do you offer refunds?

No. Approved returns are issued as store credit only. Refunds are not issued to the original form of payment.

Original shipping charges are non-refundable.

Are Final Sale items returnable?

No. Final Sale items cannot be returned or exchanged.

Final Sale items will be clearly identified on the product page or at the time of purchase.

Do you offer exchanges?

We do not offer direct exchanges.

If you need a different size or style, you may return an eligible item for store credit and use that credit toward a new purchase.

Which items cannot be returned or exchanged?

For hygiene and safety reasons, the following items are Final Sale and cannot be returned or exchanged:

Bodysuits
Sets sold with bodysuits
Swimwear
Basic Wear
White items
Masks
Sets sold with masks
Undergarments/Shapewear

Please review the product description carefully before placing your order. Non-returnable items will be identified on the product page when applicable.

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PRODUCTS & SIZING

What size is your model?

Our model is approximately 5'3" and 130 lbs and typically wears a size Small.

Please remember that fit can vary depending on the style, fabric, and cut of each garment. Always review the size chart and product description before ordering.

How do I know what size to order?

Please review the size chart, product description, and fit details provided on each product page.

Some styles may have little to no stretch, so be sure to review the fabric details carefully when selecting your size.

If you need help with sizing or fit, contact us before placing your order.

RESTOCKS & AVAILABILITY

Are all items usually restocked?

No. Most items are not restocked.

If you love an item, we recommend purchasing it while your size is available because once it sells out, it may not return.

WHOLESALE

Do you offer wholesale?

At this time, Laine Collections does not offer wholesale options or wholesale packages.

CUSTOMER CARE

How can I contact Laine Collections?

Our Customer Care Team is happy to assist you with questions about sizing, products, orders, shipping, and returns.

Customer Care Hours:
Monday–Friday, 8:00 AM–5:00 PM CST

Email: info@lainecollections.com

Need more help?

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